Membership Services Coordinator
Polo Club Boca Raton Property Owners Assoc Inc Polo Club Boca Raton Property Owners Assoc Inc Boca Raton, FL Boca Raton, FL $20 - $22 an hour $20 - $22 an hour 14 hours ago 14 hours ago 14 hours ago
Summary:
Assists and supports the Club Services department with both marketing and membership responsibilities.
Works with the Sales and Marketing Director to expand new membership for the club.
Creates and maintains accurate membership records both in electronic and manual files.
Works as a liaison between the front of the house and operations staff to create consistency and promote a cohesive, enhanced member experience.
Essential Duties and Responsibilities include the following; Assists the Director of Sales and Marketing with property tours for prospective buyers and renters.
Conducts membership surveys and reports on results.
Assists with new member/renter orientations, as needed.
Assists with processing home closing and new member paperwork, as needed.
Assists in developing internal and external marketing strategies.
Promptly responds and effectively addresses phone calls from prospective real estate agents and buyers.
Receives and coordinates incoming inquiries from the public regarding purchasing property and membership.
Processes all new renter paperwork to include all pertinent information to complete the file.
Performs duties as assigned by the Director of Sales and Marketing including administrative tasks.
Addresses questions and/or concerns from existing membership.
Maintains accurate member records.
Assists with recording, maintaining, updating, and distributing inquiries tracking reports.
Assists with marketing projects including collateral development, social media, photography, and advertising as needed.
Assists with special projects and attends functions as needed.
Ensures that new member and renter informational packets are produced and are readily available at all times.
Acts as a liaison to the Community Relations Committee.
Prepares, updates, and generates periodic reports as necessary.
Must acquire an advanced working knowledge of membership functions.
Communicates courteously and professionally with members, co-workers, management, and the general public.
Conforms with and abides by all regulations, policies, work procedures, and instructions.
Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club.
Knowledge, Skills, and Abilities:
Requires the ability to work independently.
Must be skilled at detailed and accurate data entry.
Ability to analyze data and prepare reports.
Must be an impeccable verbal communicator and first impressions ambassador.
Ability to communicate well verbally and in writing.
Ability to understand and carry out verbal and written instructions.
Ability to interact professionally and maintain effective working relationships with management, co-workers, and members.
Must be able to multi-task and work in a fast-paced environment.
Supervisory
Responsibilities:
This job does not have supervisory responsibilities.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or
Experience:
Associate Degree (A.
A.
) from an accredited college or university; or two years of related experience or any equivalent combination of related education and experience.
Previous club or hospitality experience is preferred.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite with an emphasis on Excel; Outlook, experience with the Northstar platform is a plus.
Certificates, Licenses, Registrations:
No requirements.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision and distance vision.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is frequently required to stand; walk and sit.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Assists and supports the Club Services department with both marketing and membership responsibilities.
Works with the Sales and Marketing Director to expand new membership for the club.
Creates and maintains accurate membership records both in electronic and manual files.
Works as a liaison between the front of the house and operations staff to create consistency and promote a cohesive, enhanced member experience.
Essential Duties and Responsibilities include the following; Assists the Director of Sales and Marketing with property tours for prospective buyers and renters.
Conducts membership surveys and reports on results.
Assists with new member/renter orientations, as needed.
Assists with processing home closing and new member paperwork, as needed.
Assists in developing internal and external marketing strategies.
Promptly responds and effectively addresses phone calls from prospective real estate agents and buyers.
Receives and coordinates incoming inquiries from the public regarding purchasing property and membership.
Processes all new renter paperwork to include all pertinent information to complete the file.
Performs duties as assigned by the Director of Sales and Marketing including administrative tasks.
Addresses questions and/or concerns from existing membership.
Maintains accurate member records.
Assists with recording, maintaining, updating, and distributing inquiries tracking reports.
Assists with marketing projects including collateral development, social media, photography, and advertising as needed.
Assists with special projects and attends functions as needed.
Ensures that new member and renter informational packets are produced and are readily available at all times.
Acts as a liaison to the Community Relations Committee.
Prepares, updates, and generates periodic reports as necessary.
Must acquire an advanced working knowledge of membership functions.
Communicates courteously and professionally with members, co-workers, management, and the general public.
Conforms with and abides by all regulations, policies, work procedures, and instructions.
Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club.
Knowledge, Skills, and Abilities:
Requires the ability to work independently.
Must be skilled at detailed and accurate data entry.
Ability to analyze data and prepare reports.
Must be an impeccable verbal communicator and first impressions ambassador.
Ability to communicate well verbally and in writing.
Ability to understand and carry out verbal and written instructions.
Ability to interact professionally and maintain effective working relationships with management, co-workers, and members.
Must be able to multi-task and work in a fast-paced environment.
Supervisory
Responsibilities:
This job does not have supervisory responsibilities.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or
Experience:
Associate Degree (A.
A.
) from an accredited college or university; or two years of related experience or any equivalent combination of related education and experience.
Previous club or hospitality experience is preferred.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite with an emphasis on Excel; Outlook, experience with the Northstar platform is a plus.
Certificates, Licenses, Registrations:
No requirements.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision and distance vision.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is frequently required to stand; walk and sit.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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