Copy of Support Desk Analyst
Job Description Job Description Job Title:
Support Desk Analyst Pay:
21-22/hr Location:
Hybrid Onsite in Boca Raton, FL Job
Responsibilities:
Youll be the customer-facing voice, responsible to provide a consistent, prompt, and high-quality level of customer support.
Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.
Assist customers to effectively use our platform, help them design and rejig call flows to meet their business needs and educate them on our products and best practices.
Willing to be on-call evenings, weekends and scheduled holidays as part of a rotating on-call support schedule.
Job
Qualifications:
Prior experience in Tier 1 technical support or Customer Success is an asset.
Strong aptitude for technology and ability/ desire to learn new software Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset Excellent time management, organizational, problem solving, and analytical skills Your verbal and written communication skills are one of your strongest attributes.
you can translate difficult technical terms and problems Into relatable language for a wide range of people.
Thrives In a multi-tasking environment and can adjust priorities on-the-fly Post-Secondary education preferred.
Benefits:
Full Medical/Dental/Vision benefits 401k Match Paid time off 9 Paid holidays Company Description Every great athlete has an agent to represent them; why should it be different for stellar job seekers like you? Thats how Cutting Edge Recruiting Solutions (CERS) does things differently compared to most recruiting firms:
we invest the time to understand what you, the job seeker, wants out of your career search through our candidate consultation program.
How does it work? Our recruitment process is based on personal attention, guidance, and honest feedback.
Not only do the experienced recruiters at CERS connect you with the job that best matches your talent and experience, but they also make an effort to uncover your marketable skills, earning potential, and ultimate career aspirations.
We will always clearly communicate the next step to you during the hiring process, eliminating any uncertainty and proving our commitment to you and your investment of time with us.
Your success is vital to our business.
Company Description Every great athlete has an agent to represent them; why should it be different for stellar job seekers like you?rnrnThats how Cutting Edge Recruiting Solutions (CERS) does things differently compared to most recruiting firms:
we invest the time to understand what you, the job seeker, wants out of your career search through our candidate consultation program.
rnrnHow does it work?rnrnOur recruitment process is based on personal attention, guidance, and honest feedback.
Not only do the experienced recruiters at CERS connect you with the job that best matches your talent and experience, but they also make an effort to uncover your marketable skills, earning potential, and ultimate career aspirations.
rnrnWe will always clearly communicate the next step to you during the hiring process, eliminating any uncertainty and proving our commitment to you and your investment of time with us.
Your success is vital to our business.
by Jobble Recommended Skills Analytical Business Requirements Communication Customer Service Dynamic Host Configuration Protocol Managing Client Expectations Estimated Salary: $20 to $28 per hour based on qualifications.
Support Desk Analyst Pay:
21-22/hr Location:
Hybrid Onsite in Boca Raton, FL Job
Responsibilities:
Youll be the customer-facing voice, responsible to provide a consistent, prompt, and high-quality level of customer support.
Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.
Assist customers to effectively use our platform, help them design and rejig call flows to meet their business needs and educate them on our products and best practices.
Willing to be on-call evenings, weekends and scheduled holidays as part of a rotating on-call support schedule.
Job
Qualifications:
Prior experience in Tier 1 technical support or Customer Success is an asset.
Strong aptitude for technology and ability/ desire to learn new software Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset Excellent time management, organizational, problem solving, and analytical skills Your verbal and written communication skills are one of your strongest attributes.
you can translate difficult technical terms and problems Into relatable language for a wide range of people.
Thrives In a multi-tasking environment and can adjust priorities on-the-fly Post-Secondary education preferred.
Benefits:
Full Medical/Dental/Vision benefits 401k Match Paid time off 9 Paid holidays Company Description Every great athlete has an agent to represent them; why should it be different for stellar job seekers like you? Thats how Cutting Edge Recruiting Solutions (CERS) does things differently compared to most recruiting firms:
we invest the time to understand what you, the job seeker, wants out of your career search through our candidate consultation program.
How does it work? Our recruitment process is based on personal attention, guidance, and honest feedback.
Not only do the experienced recruiters at CERS connect you with the job that best matches your talent and experience, but they also make an effort to uncover your marketable skills, earning potential, and ultimate career aspirations.
We will always clearly communicate the next step to you during the hiring process, eliminating any uncertainty and proving our commitment to you and your investment of time with us.
Your success is vital to our business.
Company Description Every great athlete has an agent to represent them; why should it be different for stellar job seekers like you?rnrnThats how Cutting Edge Recruiting Solutions (CERS) does things differently compared to most recruiting firms:
we invest the time to understand what you, the job seeker, wants out of your career search through our candidate consultation program.
rnrnHow does it work?rnrnOur recruitment process is based on personal attention, guidance, and honest feedback.
Not only do the experienced recruiters at CERS connect you with the job that best matches your talent and experience, but they also make an effort to uncover your marketable skills, earning potential, and ultimate career aspirations.
rnrnWe will always clearly communicate the next step to you during the hiring process, eliminating any uncertainty and proving our commitment to you and your investment of time with us.
Your success is vital to our business.
by Jobble Recommended Skills Analytical Business Requirements Communication Customer Service Dynamic Host Configuration Protocol Managing Client Expectations Estimated Salary: $20 to $28 per hour based on qualifications.
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